Remember, if employees are drowning in work, a leader needs to be understanding. They need to be able to put themselves into their staff’s shoes and imagine what it’s like to do their jobs. It’s imperative great leaders understand the importance of empathy.
When leaders don’t listen to their teams and understand where they are coming from, bad things can happen....!
For College support staff that cover so many roles, clear roles and responsibilitlies are important and empathetic manages that listenn, but act are important, actions speak louder than words even if it is just a a small gesture of support for the troops.